AI Support Specialist

Job Description

AI Support Specialist

We are seeking an experienced AI Support Specialist to join our technical support team. The successful candidate will be responsible for providing expert-level support and troubleshooting for our artificial intelligence products and solutions.

Responsibilities

• Act as the primary point of contact for customers seeking technical assistance with our AI offerings
• Troubleshoot and resolve technical issues related to AI model deployment, integration, and performance
• Reproduce and investigate AI system errors, bugs, or unexpected behaviors
• Collaborate with AI engineers and data scientists to identify root causes and implement solutions
• Create and maintain technical documentation, knowledge base articles, and training materials
• Train and upskill customers on the effective use of our AI products and services
• Gather customer feedback and requirements to improve AI product usability and experience
• Stay up-to-date with the latest AI technologies, best practices, and industry trends

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 2+ years of experience in providing technical support for AI/ML products and solutions
• Strong understanding of AI/ML concepts like machine learning, deep learning, natural language processing
• Hands-on experience with AI/ML frameworks and libraries (e.g. TensorFlow, PyTorch, scikit-learn)
• Proficiency in programming languages like Python, Java, or C++
• Excellent troubleshooting, problem-solving, and analytical skills
• Strong written and verbal communication abilities
• Customer service oriented with great interpersonal skills

The ideal candidate will have a solid technical background in AI/ML combined with exceptional customer support skills to assist users in effectively leveraging our AI capabilities